The Rehabilitation Institute of Washington is a multidisciplinary rehabilitation program for chronic pain, disability and a variety of musculoskeletal problems. Our dedicated team was formerly based at Virginia Mason Medical Center, where for many years we provided valued comprehensive pain management services. When Virginia Mason decided to discontinue those services, we established RIW in order to continue the programs we worked long and hard to develop, and to which we are deeply committed.
James Moore, Ph.D.
Co-Founder & Co-Director
James Moore, PhD received a BA in Psychology from Southern Illinois University-Carbondale and an MA and PhD in Clinical Psychology from the University of Missouri-Columbia. He completed his residency in Clinical Psychology at the Seattle VA Medical Center and a two-year Fellowship in Health Services Research and Development through the University of Washington and Seattle VA Medical Center.
Before co-founding the Rehabilitation Institute of Washington with Dr. Kroll, Dr. Moore served as the Director of the Pain Clinic at the Seattle VA Medical Center and the Co-Director of the Pain Management Program at Virginia Mason Medical Center. He has specialized in chronic pain management for 30 years, and has been active in research and teaching in the area of chronic pain, and has published widely in this area.
Dr. Moore enjoys helping persons with chronic pain to learn skills that will allow them to return to healthy, active and meaningful lifestyles.
Heather Kroll, M.D.
Co-Founder & Co-Director
Heather Kroll, MD received a BA in Mathematics from UC Berkeley and an MA in Physical Therapy from Stanford University. She received her MD from the University of Washington, School of Medicine where she also completed her residency in Physical Medicine and Rehabilitation.
Dr. Kroll practiced as a physical therapist for eight years prior to returning to school for her MD degree. For the last ten years, she has worked primarily in pain management and with patients with musculoskeletal injuries, first at the Multidisciplinary Pain Clinic at the University of Washington and then at Virginia Mason Medical Center. Dr. Kroll has a particular interest in working with patients with complex musculoskeletal problems, identifying the movement and biomechanical factors that lead to chronic symptoms. She co-founded the Rehabilitation Institute of Washington with Dr. Moore so that she could continue to work with a team of skilled professionals to help patients with all aspects of their chronic pain problems to regain function and diminish disability.
Dr. Kroll is board certified in Physical Medicine and Rehabilitation, with subspecialty certification in Pain Medicine.
Dennis Chong, M.D.
Dr. Chong has been in practice since 1993, starting at the Detroit Medical Center. In 1999, he missed the rain, and relocated back to the northwest.
Dr. Chong is from Canada, where received his medical degree from the University of Calgary, Alberta and is board certified by the College of Family Physicians, the Royal College of Physicians & Surgeons, Canada, and the American Board of Physical Medicine & Rehabilitation.
He is on staff at Swedish Medical Center, and is a consultant for the International Community Health Services.
Sean Tollison, Ph.D.
Psychologist, Clinical Director of Pain Management Program
Sean J. Tollison, PhD received a BS in psychology at the University of New Mexico and a PhD in clinical psychology from the University of Washington. He completed his internship and a one year post-doctoral fellowship in interdisciplinary treatment of substance abuse at the Seattle VA Medical Center. After completing his fellowship at the Seattle VA, he joined the team at the Rehabilitation Institute of Washington. His interests include utilizing mind-body and motivational approaches incorporating patient values into facilitating the rehabilitation process and improving general well-being.
Clinical Director of the Brain Injury Rehabilitation Program, Speech Language Pathologist
Matthew McFarland MS, CCC-SLP, CBIS received his BA in Communication Sciences and Disorders from Western Washington University in 2016. Due to a specific interest in acquired neurogenic communication disorders, he pursued a Master of Science degree in Medical Speech Language Pathology at the University of Washington, which he earned in 2018. Matthew became a staff member at RIW following a summer internship here that same year. He received his Certificate of Clinical Competence (CCC) and Certified Brain Injury Specialist (CBIS) certificate in 2019. Matthew accepted the role of Clinical Director of the Brain Injury Rehabilitation Program in 2021. He is active as Co-Chair of the American Congress of Rehabilitation Medicine (ACRM) Communications Committee where he oversees the dissemination of research into clinical practice. He is also active in the Brain Injury Alliance of Washington (BIAWA) community, assisting with fundraising and connecting participants with resources.
Madison Bertolin, PHD
Madison Bertolin, PhD received her PhD in clinical psychology from Saint Louis University in St. Louis, Missouri. She completed her internship training at the New Mexico VA, in the neuropsychology track of the Southwest Consortium Doctoral Internship in Health Service Psychology. She then completed her Postdoctoral Fellowship in Clinical Neuropsychology at the Seattle VA, with a clinical minor in Rehabilitation Psychology. Dr. Bertolin specializes in neuropsychological assessment, cognitive rehabilitation, and coping with illness and disability. Her clinical interests include maximizing the health and welfare, autonomy, functional abilities, and participation of individuals with diverse medical, neuropsychiatric, and rehabilitation needs.
Kate began her psychometry apprenticeship in 1999 under the tutelage of board-certified neuropsychologist William A. Burkhart, Ph.D., ABN, in Seattle, Washington. After completing 4 years working closely with her mentor, She accepted a position at the University of Washington Medical Center – rehabilitation department as a psychometrist. Over the last 20+ years She has had the opportunity to work with a number of neuropsychologists in the Seattle area who specialized in traumatic brain injuries, movement disorders, stroke and dementia.
Kelsey Wozniak, PA-C
Kelsey Wozniak, PA-C, received a BS in Speech and Hearing Sciences from the University of Washington. After working for a couple of years as a Special Education teacher, she became a Certified Nursing Assistant and worked first in a skilled nursing facility and then spent four and a half years at Harborview Medical Center working with the outpatient rehabilitation clinic. She later returned to the University of Washington and graduated from MEDEX Northwest in 2013 with her Master’s degree in Clinical Health Services. She did locums tenens work as a primary care provider with Indian Health Services in South Dakota prior to joining the Rehabilitation Institute of Washington. She has an interest in chronic pain management and enjoys supporting patients as they work towards their goals.
Vocational Rehabilitation Counselor
Tara Campbell received her BA from the University of Washington with a major in Psychology and a minor in Speech Communication in 1997. She began interning in the private sector workers compensation system and became licensed as a Vocational Rehabilitation Counselor in 1999. She also received her Certification as a Disability Management Specialist in 2003 and has been an active member of such organizatons as Professionals in Workers Compensation (PWC) and the International Association of Rehabilitation Professionals (IARP) for several years.
Beckie Hill, MA, CRC
Vocational Rehabilitation Counselor
Beckie Hill is a Vocational Rehabilitation Counselor and has been practicing in this role since 2001. Beckie earned her Master’s Degree in Rehabilitation Counseling from Western Washington University in 2017, and Bachelor’s Degree in Psychology from Western Washington University in 1998. Beckie is a Certified Rehabilitation Counselor; a Certified Disability Management Specialist; a certified Progressive Goal Attainment Program Trained Activity Coach; a Certified Ergonomic Assessment Specialist; and a Certified Ergonomic Evaluation Specialist. Beckie is a member of the American Rehabilitation Counseling Association, and is a member of International Association of Rehabilitation Professionals (IARP) and served as the Washington State Chapter’s Member at Large for 2014-2015. Beckie is past Treasurer of the organization Professionals in Workers Compensation. She is also a member of the Puget Sound Human Factors and Ergonomics Society and is past Co-Chair for the Events Committee. Beckie has a life-long love of working with toddlers, children, and adults with disabilities.
Sarah Christensen received a BS in Biology from Bradley University. Following a career as a high school science teacher and coach, she completed a Master in Physical Therapy degree from Northwestern Medical School in 1995. Sarah has worked in various Physical Therapy settings including sports medicine and spine clinics, nursing homes and hospitals. She has worked with her current colleagues for the past fifteen years involving chronic pain management and work reconditioning, and has been at RIW since 2005.
After receiving a BA in Psychology and a BS in Physical Therapy from the University of Washington, Tracy has practiced Physical Therapy for eighteen years, specializing in the treatment of chronic pain since 1999. Tracy has been part of the team at RIW since 2005. He is also a specialist in treating golf-related injuries and has been treating those injuries for the last nine years.
After receiving his BS in Exercise Physiology from Oregon State University and his Master of Physical Therapy from the University of Puget Sound, Randy worked for eight years at Virginia Mason, specializing in chronic pain, spine care and pain management/work conditioning. Randy has been at RIW since 2005, treating patients with chronic pain and disability. He has also been a featured speaker at several Continuing Education Courses for Primary Care Physicians, Nurse Case Managers and Vocational Counselors regarding spine care and injured worker rehabilitation.
Linda Trafton received her BS in Physical Therapy from the University of Washington in 1991. She then practiced for 14 years at Virginia Mason Medical Center in the pain management program and research studies involving patients with ALS or Lou Gehrig's disease before joining the team at RIW in 2005. Linda received her doctorate degree in Physical Therapy in 2006 from the Arizona School of Health Sciences.
Barb Mierzwa received her BS in Occupational Therapy from Queen's University in Kingston, Ontario, Canada, then practiced Occupational Therapy for the past twenty years doing inpatient rehabilitation, acute care, outpatient rehabilitation, neurological rehabilitation, and pain management /work conditioning. Barb has been treating patients at RIW since 2005. She enjoys working with patients who have chronic pain and understands how it has impacted their daily life.
After receiving her BA in Business Administration from Western Washington University and her BS in Occupational Therapy from the University of Washington, Tracy practiced for 5 years at Virginia Mason in work injury rehabilitation before bringing her skills to RIW in 2005. She has special interest in work injury prevention, industrial rehabilitation, chronic pain and office ergonomics.
Joe Bullert, OTR/L
Joe received his Master of Occupational Therapy degree from the University of Washington in 2015. Before joining RIW in 2021, Joe worked in a variety of settings including industrial rehabilitation and hand therapy. He enjoys helping clients return to their desired activities and maximize their overall function.
Occupational Therapist Assistant
Tondra Sheldon graduated from Greenriver Community college in 2007 obtaining an AAS Degree in the Occupational Therapy Assistant program. She did a clinical at a privately owned clinic specializing in industrial rehabilitation in July 2007- Aug. 2008, and was invited to join the staff where she worked for one year. Wanting to broaden her field of experience she took a position working in Adult Day Health with a Multicare clinic in order to work with multiple diagnoses. However she missed working with people in the industrial work setting, and joined the RIW team in 2009. Tondra loves working with people and enjoys helping them to return to gainful employment or reach the highest quality of life that they can realize.
Laura Sutton COTA/L, CBIS
Occupational Therapy Assistant
Laura graduated from Pima Medical institute, Renton, Washington in 2012 as an Occupational Therapy Assistant. She has practiced in skilled nursing, hand therapy and industrial rehabilitation. Laura came to RIW in 2018 after working as a travelling therapist at various sites throughout Washington state and Nebraska. In 2019, Laura obtained her Certified Brain Injury Specialist (CBIS) certificate so that she could better serve the Brain Injury Rehabilitation Program (BIRP) clientele. Laura has many talents, so you can expect see her helping out our front desk and administration staff along with her occupational therapy duties.
Speech Language Pathologist
Katherine Steen MA CCC-SLP received a Bachelor’s Degree in Communication Disorders and Sciences from the University of Oregon. She then went on to complete her Master’s Degree at the University of Oregon with a focus on Cognitive Communication Disorders and how they affect activity and participation. After receiving her Certificate of Clinical Competence, her clinical interests narrowed and she now concentrates on adults with acquired cognitive disorders and supervision of graduate students. She is a Clinical Associate with the University of Washington and takes an active role in mentoring graduate student clinicians in addition to her work with adults with acquired brain injury at RIW.
Work Injury Programs Coordinator
David handles referrals for work injury programs. He can make the process very easy for those referring to one of our programs by obtaining authorization and all the arrangements for treatment.
Karin manages the day to day operations of the office. She is the person responsible for billing, bookkeeping, and other financial functions of the clinic.
Pain Management Program Coordinator
Vanessa’s primary role is to facilitate incoming referrals for treatment and scheduling evaluations for our Pain Management, Work Conditioning & Work Hardening Programs. She also supports the case management process of scheduling treatment program starts for our Pain Management, Work Conditioning & Work Hardening Programs. Vanessa is originally from New York and became a part of our team in December 2018. She is also bilingual in Spanish and is always available to assist with our patients.
Medical Biller & Receptionist
Katrina is one of our friendly receptionists, as well as our medical billing specialist. She is available to answer any questions about our services, insurance coverage, and billing and payment, and strives to create a positive experience for everyone visiting RIW. Katrina is also bilingual, and can assist patients and clients that speak Spanish.
Christy joined RIW in 2019 as one of our friendly receptionists, assisting patients at the front desk. In 2020, Christy accepted a position as our medical assistant. In addition to supporting our medical providers, Christy is available to assist our existing patients with prescription refills, outside referrals, and other care coordination needs.
Serra handles the distribution of medical records for RIW. If you're looking for a report, she'll be happy to help you.
Front Desk Manager
J joined RIW in 2021 as our front desk manager, overseeing the patient experience at the front desk. She is available to answer any questions about our services, assist with scheduling appointments, and provides a positive experience for everyone visiting RIW.